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Questions?  Problems?  Our knowledgeable staff and service team would love to help!

Free Shipping

Everybody likes free! Get free shipping on almost everything. Look for the free shipping sticker on qualifying items! Free shipping only applies to the lower 48 states and orders over $25. Oversized and heavy items may require additional charges.

What if I don't see the free shipping sticker?

Okay, we gotta pay our bills too!  Some stuff, such as heavy, oversized, and vendor restricted items don't qualify for free shipping.

Shipping Options

All of our shipping methods are backed by our shipping guarantee.  This means, if we fall short of our shipping guarantee, you'll get 20% off your next order and we'll refund your shipping.

Next Business Day Shipping to the Lower 48 states:  Orders placed by noon (Eastern Time) Monday through Friday will ship the same day for delivery on the next business day.  If you place your order after noon (Eastern Time) on a weekday, it will be shipped on the next business day and delivered on the first business day after that.  For example, if you order is placed after noon (Eastern Time) on a Friday, it will be shipped on Monday (the next business day) and delivered on Tuesday.

2 Business Day Shipping to the Lower 48 states:  Orders placed by noon Eastern Time Monday through Friday ship the same day, and are delivered within 2 business days.  If you place your order after noon (Eastern Time) on a weekday, it will be shipped on the next business day and delivered within 2 business days after that.

Standard Ground Shipping to the Lower 48 states:  Orders placed by noon Eastern Time Monday through Friday ship the same day and are delivered within 3 to 5 business days.  If you place your order after noon (Eastern Time) on a weekday, it will be shipped on the next business day and delivered within 3 to 5 business days after that.

For Economy Shipping to the Lower 48 states:  Orders placed by noon Eastern Time Monday-Friday ship no later that the following business day, and will be delivered within 5 to 8 business days.  All orders placed after noon and on weekends will ship the next business day.  If, for example, your order is placed at 1 p.m. Eastern Time on Friday, it will be shipped the following Monday.

To help expedite your order, please confirm that the billing address, shipping address (if applicable), and phone number you give us on your order match the information on file with your credit card issuer.

How can we get it to you so fast?

It's always exciting knowing your new gear has been shipped and could arrive any day!  We know the feeling and that's why we're good at this shipping thing, really good.

We have a state-of-the-art distribution center centrally located in Kansas City, Missouri.  Our highly-trained staff specializes in getting your gear to you quickly.

Order Tracking

So you like to follow your gear online every step of the way?  We dig it.

When we ship your item, we'll email you a confirmation number that allows you to track your package.  Sometimes it takes up to 24 hours for the confirmation number to activate.  If you don't get a confirmation number or you think your gear has fallen into the villainous hands of the logistics boogie man, don't panic!  We're here to help!  Just click here and we will get you the information you are looking for right away!

APO / FPO

Good News!  We can ship to APO and FPO addresses via the U.S. Postal Service.  Unfortunately, a few oversized items cannot be delivered to APO and FPO addresses because of U.S. Postal Service Size restrictions.

More Good News!  Military customers living abroad may receive UPS delivery to an actual street address if the items ordered are not restricted for overseas delivery and UPS services the address.

Global Delivery

We ship virtually anywhere in the world using FedEx or UPS service.  Some restrictions on shipping abroad are imposed by the certain manufacturers, for instance Yamaha products can only ship to addresses within the U.S.

To find out if the gear you want can ship internationally, contact us.

Backorders

We have some pretty neat technology to make sure we have all the right gear in-stock when you need it, but sometimes you surprise us.  Sometimes there is a rare shortage of the Arundo donax cane used to make Bassoon reeds or the Irish government bans smoking in pubs and the demand for performance accordions drops dramatically.  Both true stories.

Simply put, we try hard to have what you want in-stock, but sometime we have items that are on backorder.  Backorder means we don't have any in stock, but we have ordered more from the manufacturer.

If your order contains backordered items, you will not be charged for the backordered items until they are shipped to you.

If you have multiple items and one or more items are on backorder, we will send you the in-stock items right away.  this means your order may arrive in multiple boxes over multiple days, but you will not be charged more for shipping as a result.

Fine Print

We do our very best to get your gear to you as fast as we can, but sometimes shipping holidays, extreme weather conditions and other unpredictable stuff can get in the way.

Also known as "Stuff our Lawyers Make Us Say," here's the skinny on how it all works.

To protect you from credit card fraud and identity theft, all orders are subject to a 24-hour verification delay while Music123 confirms your billing information with your financial institution.  to help expedite your order, please confirm that the billing address, shipping address (if applicable), and phone number you give us on your order match the information on file with your credit card issuer.

Please note:  Due to additional processing time, orders that involve gift certificates or multiple payment methods will not qualify for the Music123 shipping Guarantee until payment has been processed.  Institutional orders and orders placed using purchase orders are excluded from the Music123 Shipping Guarantee.