Why Buy the Platinum Plus Plan?

The Platinum Plus Coverage Plan steps in where the manufacturer's warranty ends and protects you from damage and loss not usually covered by manufacturers. This plan covers you for up to 3 years from your date of purchase, and costs just pennies per day.

Some great reasons to buy the Platinum Plus Plan for extra protection on your gear!

  • Covers you for 2 to 3 years from the date of purchase (your choice!)
  • Complete peace of mind
  • Avoids costly repairs
  • Keeps products performing in brand-new condition
  • Free shipping to and from repair facility
  • Plans are transferable in the event merchandise is sold
  • 100% insured protection - the Platinum Plus Plan is underwritten by an A+ Certified insurance company - YOU are protected no matter what happens to US.

Covers much more than the original manufacturer's warranty:

  • Damage due to normal wear and tear
  • Damage due to unexpected and unintentional spills, drops and impacts
  • Damage due to dust, internal heat, humidity, heavy usage
  • Damage caused by lightning/power surge
  • No Lemon Policy on merchandise over $200- if it fails for the same reason 3 times, it is replaced on the 4th breakdown.
  • Complete refund in the event of failure or substandard performance on merchandise under $200 (music123 Gift Certificate sent for the full price plus applicable sales tax paid).
  • Manufacturer's Specs Coverage -- The product does not need to fail to be covered. If the product does not perform as it did the first day you bought it, we will repair or replace it so that it does.

Platinum Plus Coverage Plans cover parts and labor costs resulting from a mechanical or electrical failure of the product. You are protected from damage caused by normal wear & tear, dust, internal heat, humidity, or power surge to the following components:

Electronic circuitry, including:

  • Internal power supplies
  • External power supplies
  • Switches
  • Screen damage for products with LCD displays
  • Cracked lens for electronics with lenses
  • All internal wiring
  • Input/output jacks
  • Pickups
  • Motors
  • Potentiometers (pots)
  • Recording heads
  • Drum triggers
  • Keyboard sensor

Moving parts, including:

  • Belts
  • Motors
  • Diaphragms
  • Transport mechanisms
  • Sliders
  • Faders
  • Knob mechanics

Factory preset functions and processes, including:

  • Preprogrammed sound samples
  • Preprogrammed special effects

Touch-velocity-sensitive mechanisms, including:

  • Drum triggers
  • Keyboard sensors
  • Rhythm machine pads

What Is Not Covered:

Incidental or consequential damages or preexisting conditions. Damage from abuse, misuse. Battery leakage, improper use of any power supply, introduction of foreign objects into the product, unauthorized product modifications or alterations, failure to follow the manufacturer's instructions, third party actions (fire, collision, vandalism, theft, etc.), the elements or acts of God. Preventative maintenance, cracking or other physical or cosmetic damage to the product. Defects related to "Year 2000 problem," "Millennium Bug," or "Year 2K." The subjective nature of "sound."

The following items are ineligible for the Platinum Plus Plan and are not covered if sold with an eligible item.

Raw speakers or speaker cones, lighting or stage equipment, monitors or enclosures or cabinetry, product sold without a manufacturer's warranty. Accessories, expendables and supplies, including: batteries, antennas, cords, novelties, tubes, cartridges, styluses, records, audio/video disks, tapes, computer software or disks, strings, skins, drumheads, drumsticks, cables and bulbs. Products permanently installed in a physical commercial venue or rentals.

Limit of Liability: The least of the cost of (1) authorized repairs, (2) replacement with a product of similar features, (3) reimbursement for authorized repairs or replacement, or (4) the price that you paid for the product.

For service under terms of the Platinum Plus Plan contract, please call 1-866-855-6005.