Music123 Return Policy

If you're not completely satisfied with any product, you may return it for a full refund or credit of the product purchase price.* We accept returns of new products made within 45 days of shipment and Open Box items within 45 days of the shipping date.**

If you find it necessary to return any merchandise, it must be shipped within this guarantee period. Please follow the return instructions printed on the back of your invoice. All returned items must:

  • include a Return Authorization Number
  • be in the original packaging, complete with all components, including the warranty card and owner's manual
  • show no signs of wear or abuse

Return items not meeting these requirements will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.

*The following items are returnable only if defective OR unopened or unused: strings, reeds, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, cleaners, polishes and polishing cloths. Software/soundware, cassettes, CDs, DVDs and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.

Cleaning Fees: A $5.00 cleaning and sterilization fee will be applied for each returned woodwind or brass instrument ($20.00 for each instrument priced over $3,000.00); A $3.50 cleaning and sterilization fee will be applied for each returned mouthpiece ($10.00 for each mouthpiece priced over $300.00).

Apple Products: Due to their return policies, you must contact Apple directly to repair, replace, or return Apple products. They may not be returned to us under any circumstance.

**Stringed instruments priced at $1999.00 or more must be returned within 10 days of shipment. If you decide to return your purchase, please follow the return steps printed on the back of your invoice and pack your return carefully to prevent damage during shipment. All returns must:

  • include a Return Authorization Number
  • be in the original packaging, complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals and any other materials that originally shipped with the instrument
  • be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials

Return items not meeting these requirements may be refused or a restocking fee of up to 25% may be assessed.

Acceptance

By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon Music123 until accepted by Music123. We reserve the right to refuse service to anyone. Music123 will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.