45-Day Low Price Guarantee



We guarantee the lowest price - not only when you buy, but for 45 days after your purchase as well. If you find the identical item, in stock and advertised for less at any authorized U.S. dealer (auction web sites excluded), we will beat that price up to 45 days after shipment of your purchase. This guarantee does not apply to discontinued, special order, blemished, damaged, closeout, open box, factory b-stock, or auction items.

45-Day Satisfaction Guarantee



We want you to be completely satisfied with your purchase. If you are not completely satisfied, you may return most items for a refund, exchange, or store credit.

Guaranteed Fast Delivery



•    Most verified* orders for in-stock items received by 12 p.m. Eastern Time, Monday through Friday, ship the same day.

•    If we don’t live up to our Delivery Guarantee, just call us at 888-566-6123 and we will refund your shipping charges, and give you 20% off your next order if placed within 90 days. ($1,000.00 maximum credit value.)

Guaranteed Delivery Times

Next Business Day Service Level, Lower 48 states:

•    Delivered next business day after clearing verification*, guaranteed.

2 Business Day Service Level, Lower 48 states

•    Delivered within 2 business days after clearing verification*, guaranteed.

3 Business Day Service Level, Lower 48 states

•    Delivered within 3 business days after clearing verification*, guaranteed.

UPS Standard Ground Shipping, Lower 48 states

•    Delivered within 7 business days after clearing verification*, guaranteed.

Due to additional processing time, orders that involve gift certificates or multiple payment methods will not qualify for our Delivery Guarantee until payment has been processed. The class of service that you select and your delivery address must be served by UPS. The day your order is placed does not count as the first business day. This Delivery Guarantee does not include orders shipped to APO, FPO, and PO Boxes, since they must ship by U.S. Postal Service. 

*To protect you from credit card fraud and identity theft, all orders are subject to a 24-hour verification delay while we confirm billing information with your financial institution. 

To help speed your order, please be sure that the billing address and phone number you give us matches what is on file with your financial institution.

Fast & Easy Returns



If you are not completely satisfied with any product (1), you may return it for a full refund or credit of the product purchase price. We give you 45 days to make your decision (2).

(1) The following items are returnable only if defective OR unopened or unused: strings, reeds, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.
 
A $5.00 cleaning and sterilization fee will be applied for each returned woodwind or brass instrument ($20.00 for each instrument priced over $3,000.00); a $3.50 cleaning and sterilization fee will be applied for each returned mouthpiece ($10.00 for each mouthpiece priced over $300.00).
 
Due to their return policies, you must contact Apple directly to repair, replace, or return Apple products. They may not be returned to us under any circumstance.
 
Music123 only accepts returns made within the first 45 days from shipment. Should you find it necessary to return any merchandise, it must be shipped within this guarantee period. Please follow the return instructions printed on the back of your invoice. All returned items must include a Return Authorization Number, be in the original packaging complete with all components including the warranty card and owner’s manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee. Credit card returns are issued a credit for purchase price. Refunds are made for product value only, excluding shipping and handling charges.

(2) Stringed instruments priced at $1,999.00 or more must also be returned within 10 days of shipment. Should you decide to return your shipment, please follow the return steps printed on the back of your invoice and pack your return carefully to prevent damage in shipment. All returns must:

   1. Include a Return Authorization Number.
   2. Be in the original packaging complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument.
   3. Be in brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials.

Return items not meeting these requirements may be refused or a restocking fee of up to 25% may be assessed.